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ASK OUR EXPERTS 888.533.9119 Se Habla Español

Welcome to Parts Highway!

Shipping & General Policies

Making Payment

  • Accepted Methods include Paypal and major Credit Cards.
  • Tax will be charged to New York State Residents (8.625%).
  • Cancellations & Payment Delays Please notify us as soon as possible. Unless contacted, we will file an unpaid item grievance.

World-Wide Shipping

  • Shipping Quotes are available for all International & Domestic destinations from the shipping calculator at checkout.
  • Shipping Methods include limited UPS & USPS options. Specific method defined in "Shipping and payment" tab. We reserve the right to use an alternative shipping method with comparable delivery speed without notice.
  • Combined shipping is available and automatic in most situations (Restrictions apply: Orders must be placed the same day as one another, paid at the same time, and ship from the same location).

Default Shipping Methods & Speed

  • UPS Ground within the 48 contiguous states generally delivers within 2-5 business days (West Coast residents should expect a longer delivery times). USPS Priority may be substituted without notice if delivery speed is comparable or better.
  • Free Shipping within the 48 contiguous states may be via UPS or USPS. Specific carrier & method not guaranteed; contact us if you have a preference.
  • USPS Shipping to non-contiguous US Destinations generally delivers within 12 business days.
  • USPS Shipping to International Destinations generally delivers within 2 weeks, but may take up to 8 weeks.
  • Handling Time is often only one day, but may be longer for international and off-coast destinations.
  • Backorders do occur on occasion. We will confirm stock any time on request. In the event of a backorder, we will contact you promptly.

Tracking & Lost or Damaged Packages

  • Tracking numbers are often provided automatically, but are also available upon request.
  • Special Instructions such as "Leave on Porch" should be directed to your delivery person; we cannot accommodate these requests.
  • Lost Items If you believe your item has been lost in transit or is taking too long to arrive, please contact us so we can investigate.
  • Damaged Items should be preserved in their original packaging in case the shipping company needs to conduct an investigation.

Customer Service

  • Hours Live customer service is available Monday through Friday from 8:30am to 4:30pm EST, with the exclusion of US National Holidays.
  • Holidays Phone and Email Customer service will not be available on the following days:
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Day
    • New Year's Day
  • Phone calls should be directed to 888-533-9119 (Toll Free).
  • Email should be directed to