Shipping & General Policies
- Accepted Methods include Paypal and major Credit Cards.
- Tax will be charged to New York State Residents (8.625%).
- Cancellations & Payment Delays Please notify us as soon as possible. Unless contacted, we will file an unpaid item grievance.
- Shipping Quotes are available for all International & Domestic destinations from the shipping calculator at checkout.
- Shipping Methods include limited UPS & USPS options. Specific method defined in "Shipping and payment" tab. We reserve the right to use an alternative shipping method with comparable delivery speed without notice.
- Combined shipping is available and automatic in most situations (Restrictions apply: Orders must be placed the same day as one another, paid at the same time, and ship from the same location).
Default Shipping Methods & Speed
- UPS Ground within the 48 contiguous states generally delivers within 2-5 business days (West Coast residents should expect a longer delivery times). USPS Priority may be substituted without notice if delivery speed is comparable or better.
- Free Shipping within the 48 contiguous states may be via UPS or USPS. Specific carrier & method not guaranteed; contact us if you have a preference.
- USPS Shipping to non-contiguous US Destinations generally delivers within 12 business days.
- USPS Shipping to International Destinations generally delivers within 2 weeks, but may take up to 8 weeks.
- Handling Time is often only one day, but may be longer for international and off-coast destinations.
- Backorders do occur on occasion. We will confirm stock any time on request. In the event of a backorder, we will contact you promptly.
Tracking & Lost or Damaged Packages
- Tracking numbers are often provided automatically, but are also available upon request.
- Special Instructions such as "Leave on Porch" should be directed to your delivery person; we cannot accommodate these requests.
- Lost Items If you believe your item has been lost in transit or is taking too long to arrive, please contact us so we can investigate.
- Damaged Items should be preserved in their original packaging in case the shipping company needs to conduct an investigation.
- Hours Live customer service is available Monday through Friday from 8:30am to 4:30pm EST, with the exclusion of US National Holidays.
- Holidays Phone and Email Customer service will not be available on the following days:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year's Day
- Phone calls should be directed to 888-533-9119 (Toll Free).
- Email should be directed to email@example.com