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Welcome to Parts Highway!

Returns & Exchanges

When to Return or Exchange

  • If the item is not defective or broken in transit it is not covered under warranty. It is covered under our Returns & Exchanges policy.
  • Returns are accepted for any reason within 60 days as long as the product is unaltered and unbroken.
  • If there is a shipping error or damage, contact us for an exchange or replacement at no cost to you.
  • If you mistakenly ordered incorrectly or no longer want your item for any reason, follow the procedure for Initiating a Return.

Refunds & Fees

  • No Hassle Returns are available within 30 days of purchase. Please contact us as soon as you realize there is an issue.  Please include the problem along with your order ID and your vehicle information.  This will help us determine the problem and speed up the process of processing a refund or getting you the correct part.
  • Refund or Exchange are both available options for returns. Exchanges require an additional payment for shipping cost.
  • Original Shipping Costs are non-refundable.
  • Restocking Fees may be charged on some returns, generally of 10-20%.  If a restocking fee applies, it will be advertised on the item page.  This fee is meant to recoup the costs of shipping, handling, and processing time in dealing with items which are returned through no fault of our own. Restocking fees are waived in scenarios where the customer is not at fault, such as when the wrong part is shipped, there are inaccuracies in our listing, or there is shipping damage; if you believe this to be the case, please contact us so our customer care team can take care of your problem.
  • Return Shipping Fees are paid by the customer, unless the return is caused by a mistake on our part of an inaccuracy of our product page.
  • If Return is caused by staff error or inaccuracies in our Listing Description all fees will be waived, return shipping cost (if applicable) will be pre-paid, and original shipping cost becomes refundable.
  • If Return is caused by inaccuracies in our Fitment Compatibility all fees will be waived and original shipping cost becomes refundable.
  • Disclaimer: We do not reimburse any installment or mechanic fees; returns and warranties cover only the value of the part itself, no associated labor.

Return Prevention

  • Compare the Part Numbers from your old part to the OEM, interchange, or other part numbers we provide on most auctions.
  • Rely on our Professionals by contacting us before you buy with your Year, Make, Model, and any other relevant information.

Initiating a Return

  • Contact us for an RMA! You need to receive a return authorization or you may not receive proper credit.
  • Be Prompt examine your item as soon as it arrives for damage or other problems. We cannot accept returns past 30 days.
  • Be Descriptive & Send Pictures if there is a specific problem or defect. The more we know, the more quickly we can act.
  • Don't Modify the Product if there is a chance you may return it. We cannot accept parts that have been painted or otherwise altered.