Shipping

Shipping & General Policies

Making Payment

Accepted Methods include Paypal and major Credit Cards.
Tax will be charged to New York State Residents (8.625%).
Cancellations & Payment Delays Please notify us as soon as possible. Unless contacted, we will file an unpaid item grievance.

World-Wide Shipping

Shipping Quotes are available for all International & Domestic destinations from the shipping calculator at checkout.
Shipping Methods include limited UPS & USPS options. Specific method defined in "Shipping and payment" tab. We reserve the right to use an alternative shipping method with comparable delivery speed without notice.
Combined shipping is available and automatic in most situations (Restrictions apply: Orders must be placed the same day as one another, paid at the same time, and ship from the same location).

Default Shipping Methods & Speed

UPS Ground within the 48 contiguous states generally delivers within 2-5 business days (West Coast residents should expect a longer delivery times). USPS Priority may be substituted without notice if delivery speed is comparable or better.
Free Shipping within the 48 contiguous states may be via UPS or USPS. Specific carrier & method not guaranteed; contact us if you have a preference.
USPS Shipping to non-contiguous US Destinations generally delivers within 12 business days.
USPS Shipping to International Destinations generally delivers within 2 weeks, but may take up to 8 weeks.
Handling Time is often only one day, but may be longer for international and off-coast destinations.
Backorders do occur on occasion. We will confirm stock any time on request. In the event of a backorder, we will contact you promptly.

Tracking & Lost or Damaged Packages

Tracking numbers are often provided automatically, but are also available upon request.
Special Instructions such as "Leave on Porch" should be directed to your delivery person; we cannot accommodate these requests.
Lost Items If you believe your item has been lost in transit or is taking too long to arrive, please contact us so we can investigate.
Damaged Items should be preserved in their original packaging in case the shipping company needs to conduct an investigation.

Customer Service

Hours Live customer service is available Monday through Friday from 8:30am to 4:30pm EST, with the exclusion of US National Holidays.
Holidays Phone and Email Customer service will not be available on the following days: